Refund Policy

Our Commitment to You

At Sora2 AI, we want you to be completely satisfied with our service. We offer a transparent and fair refund policy to ensure you can try our platform risk-free. If our service doesn't meet your expectations, we're here to make it right.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all paid subscription plans. If you're not satisfied with Sora2 AI for any reason, you can request a full refund within 14 days of your initial purchase or renewal.

Eligibility for Refunds

You ARE Eligible if:

• You request a refund within 14 days of your initial subscription payment
• You request a refund within 14 days of a subscription renewal
• You experienced technical issues that prevented you from using the service
• The service did not meet the features or quality described on our website

You Are NOT Eligible if:

• More than 14 days have passed since your payment
• You violated our Terms of Service or Acceptable Use Policy
• Your account was terminated due to abuse or misconduct
• You have previously received a refund for the same subscription period
• You purchased credits or add-ons after exhausting your refund window

How to Request a Refund

Requesting a refund is simple and straightforward:

Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you request a refund after the 14-day window but have used minimal service
• If you experienced technical issues for a portion of your subscription period
• At our discretion, for exceptional cases on a case-by-case basis

Subscription Cancellation

Important: Cancelling your subscription is different from requesting a refund.

• Cancellation: Stops future charges but allows you to use the service until the end of your current billing period. No refund is issued.
• Refund Request: Provides a refund for the current billing period if within the 14-day window and terminates access immediately.

You can cancel your subscription anytime from your account settings.

Credits and Add-Ons

Credit Purchases: One-time credit purchases are generally non-refundable unless:

• Credits were not delivered due to a technical error
• You were charged incorrectly
• The purchase was made within 48 hours and no credits have been used

Processing Time

Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks can complicate the refund process and may result in account suspension.

If you have a billing dispute, we're committed to resolving it fairly and promptly.

Fair Use Policy

We trust our users, but we reserve the right to deny refund requests that appear to be abusive or fraudulent. This includes:

• Repeated subscription and refund cycles
• Heavy usage followed by immediate refund requests
• Bulk or reseller accounts requesting refunds

Questions?

If you have any questions about our refund policy or need assistance with a refund request, we're here to help:

Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.